Note: You may have additional steps dependent on your version of Alchemex / Sage Intelligence Reporting
Performing Serialisation Telephonically
If there is no internet connection available then serialization can also be performed telephonically.
- Before you can do this you must obtain a Dongle file (PLDONGLE.DLL) from your Alchemex Customer Support consultant
- Once you have done this, open the License Manager and from the Tools menu, choose Serialize by Phone
- Confirm you have placed the dongle file in the relevant folder as per step 1 by clicking OK
- The screen below will be displayed and your Alchemex Customer Support consultant will take you through the rest of the process to serialize your product.
- You will need to supply your Alchemex Customer Support consultant with the relevant information displayed on your screen. (See example below)
- Enter the information as supplied to you by the support centre. On successful serialization, you will receive a “Completed Successfully” notification, and you can start using your product.